Privacy Policy

ezispeak is bound by the Privacy Act 1988 (Cth).

Collection of your Personal Info

There are many aspects of the site which can be viewed without providing personal information, however, for access to future customer support features you are required to submit personally identifiable information. This may include but not limited to a unique username and password, or provide sensitive information in the recovery of your lost password.

Use of your Personal Info

We expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected info is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this Site.

Accessing Your Personal Info

You have a right to access your personal information, subject to exceptions allowed by law. To do so, put your request in writing for security reasons.

Contacting us

Contact us during business hours regarding this policy by calling 1800 796 518 or emailing ceo@ezispeak.com.au

What we can do

We’re passionate about providing the best experience for consumers of interpreting services by changing the way these services are delivered. We’ll show you how to:

  • Enhance your customer experience.
  • Improve your internal business processes.
  • Drive continuous improvement in quality of service.
  • Reduce consumption costs.

Ready to dial it up?

In the market for growth hacking, a better quality interpreting service or need expertise on how to improve customer care in this consumer segment?

You need to speak with us.

Phone Interpreters on Demand

Mutilingual Self Service IVRs

Video Interpreters on Demand

Feedback Management

Localisation Services

Ready to transform the way your business supports its multilingual customers?

Get in Touch

PHONE INTERPRETERS – ON DEMAND

ezispeak automates the process of connecting callers to an appropriately-skilled and certified interpreter within 60 seconds using our trusted, best of breed telephony platform – Interpreting on Demand – Phone©

Using our automated platform, an interpreting call can be initiated by:

  1. A professional user who has a non-English speaker present either in person or over the phone or;
  2. A non-English speaker who connects to an interpreter and their organisation of choice

Fact: Over 94% of all ezispeak interpreting calls take place without the assistance of an agent. We employ the most sophisticated technology solutions in the market. This delivers high levels of service efficiency as this guarantees faster interpreter access as well as reduces the cost of our service to you.

+ Read More

  • On-demand access to a dedicated pool of interpreters – 24/7, 365 days a year.
  • Turn features on or off - you build your own telephone interpreter solutions.
  • Access an interpreter in under 30 seconds.
  • Access to over 2,000 interpreters across 160 languages.
  • Better business intelligence improving reporting and SLA adherence.
  • Competitive pricing for evolving commercial markets.

For more information about our “On-Demand Language Services”

FREE DEMO

MULTILINGUAL PHONE SELF-SERVICE

We’re passionate about empowering your organisation to excel in the provision of multilingual customer care. Using our Multi-Language Self-Service IVR platform is one touchpoint which can truly enhance your customer experience.

Our Self-Service IVR allows your organisation to provide service and support to its multilingual customer base en masse. Typical uses of the Self-Service IVR from ezispeak include:

  • Basic enquiry management.
  • Answering frequently asked questions.
  • Providing detailed organisational information.
  • Data collection and management for promotional campaigns.
  • Systems integration and APIs available
  • 24/7 accessibility: Improved access to your products and services – available anywhere, anytime, using any technology.
  • Customer satisfaction: Improved customer experience – our service offerings are diverse and designed with your customer in mind.
  • Self-Service: Customers can drive their service experience independently in over 150 languages.
  • Customer support: Consumers can connect to your service operations centre with an interpreter if the interaction becomes complex.
  • Customer stickiness: Build retention by embracing on-demand multi-language self service capabilities.
  • Productivity: Reduce basic calls from your frontline operations, reducing your cost-to-serve.
  • Customisation: Build your solution to deliver a positive user experience.
  • Cost effective: No annual subscriptions – pay for what you use, when you use it.

VIDEO INTERPRETERS – ON DEMAND

ezispeak connects professional end users to skilled and certified interpreters – real time.

  • Instant access to professional interpreters in over 20 languages
  • On demand interpreters accessible across any device and operating system - at any time!
  • Only pay for what you use - nothing more
  • Quality assured service provision
  • Business Intelligence Reporting
  • MULTI-LANGUAGE FEEDBACK MANAGEMENT

    You can capture and link customer satisfaction scores immediately after each interaction using post-call surveys. But are you offering this to your multilingual customers?

    ezispeak’s fully-automated Feedback Management Platform records customer satisfaction after an interpreting interaction, giving you a complete view of service quality.

    Our solution makes customer questionnaires easy to configure and manage. We give you immediate alerts of a poor customer experience. When these are triggered, real-time notifications are sent to a customer advocate.

    To learn how your organisation can embed our Feedback Management platform into its Customer Interaction Strategy, please click here.

    TRANSLATION & LOCALISATION SERVICES

    If you’re an organisation looking to develop its multilingual capabilities beyond traditional means, ezispeak employs technology at the heart of its Translation & Localisation Solutions in order to deliver a consistent, quality outcome – every single time.

    Our powerful solutions are used for automating the translation and localisation of:

    • Web sites
    • Mobile Applications
    • Documents, product brochures
    • Presentations and capability statements
    • Email and SMS Messages

    Trusted by some of the world’s largest companies such as Uber, Trello and Microsoft, these technology solutions provide your organisation with real-time multilingual reach, with one simple click.

    To learn more about our Translations & Localisation capability

    FREE DEMO

    % calls connected to interpreter < 60 seconds

    % of calls serviced each month

    % calls which comply with QA standards

    % of time service available

    Language Translation Services Melbourne, Australia

    When people need to communicate in more than one language, translation is necessary to avoid unfortunate misunderstandings. In Australia, your expert translation and interpreting service is EziSpeak. Our translation services in Melbourne are widely considered to be the best translation services, not only in our home city, but among all translation services in Australia.

    About our language translation services

    We have skilled translators for every language, and we can supply translators for all types of communication. Good translation is not simply a matter of converting one language into another. A translator should have enough lingual and cultural awareness to be able to preserve the original meaning of the words after they are translated.

    Why it’s important to use translation services in Australia

    Australia is a multicultural country with a large population of immigrants from all over the world, and it’s also a significant trading participant in the South East Asian economic area.

    With so many languages and cultures, it should be easy for us all to learn from each other, but experience has shown that most people have a tendency to remain within their own ethnic boundaries, and there is less intermingling between people of different cultures than would be expected in such a multicultural environment with a relatively small population.

    Because the opportunity for confusion and misunderstandings is high, and because that can often lead to problems, translation and interpreting services are always important in Australia.

    The key thing is to ensure you choose a quality translation service, such as EziSpeak, to be certain that you are getting accuracy in every aspect of your translations. The less fidelity there is between what you say and what the other person hears, the greater the chance of problems arising will be. Quality translation helps to eliminate potential problems.

    First among translation services in Melbourne

    The things that really stand out about EziSpeak as a translation business are that we have more translators for more languages, and we are really serious about ensuring our translators are professionally qualified and experts in translation.

    Some translation services simply hire people based on the fact that they can speak two or more different languages fluently. That’s not enough for us. We know there is much more to translation than just being able to convert words.

    We employ translators who have the ability to think quickly and make important decisions. The goal in every translation is to preserve the fidelity of the meaning of what was said, and to translate it in a way that this meaning will be understood by the person listening.

    Characteristics of the best translation services

    Top translation services have certain characteristics that you, as a client, should be aware of. The success of your translation depends on the quality of your translator, so at least knowing that you have chosen a truly professional service will give you greater peace of mind. Here are the things you should look for:

    • Unflinching professionalism
    • Clarity of speech and expression
    • Strident effort to convey more than just the words spoken
    • Application of listening and reasoning skills to choose the best translations
    • Appropriate respect and courtesy to all involved parties

    When your translator meets at least the above criteria, it is your assurance that you have chosen your translator well. It means there’s much greater chance that whatever goal you are trying to achieve will be successful.

    For the best live translations, contact EziSpeak

    We’re always going to be your best choice for all kinds of on demand translation services. For speeches, television broadcasts, Internet streaming, teleconferencing, and all other situations requiring expert translation, please get in touch with us today.

    Ezispeak offer on demand translation services throughout Australia. Let us look after any language translation services, interpreter services or on call interpreting services that you require.

    – Read Less