Privacy Policy

ezispeak is bound by the Privacy Act 1988 (Cth).

Collection of your Personal Info

There are many aspects of the site which can be viewed without providing personal information, however, for access to future customer support features you are required to submit personally identifiable information. This may include but not limited to a unique username and password, or provide sensitive information in the recovery of your lost password.

Use of your Personal Info

We expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected info is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this Site.

Accessing Your Personal Info

You have a right to access your personal information, subject to exceptions allowed by law. To do so, put your request in writing for security reasons.

Contacting us

Contact us during business hours regarding this policy by calling 1800 796 518 or emailing ceo@ezispeak.com.au

What we can do

We’re passionate about providing the best experience for consumers of interpreting services by changing the way these services are delivered. We’ll show you how to:

  • Enhance your customer experience.
  • Improve your internal business processes.
  • Drive continuous improvement in quality of service.
  • Reduce consumption costs.

Ready to dial it up?

In the market for growth hacking, a better quality interpreting service or need expertise on how to improve customer care in this consumer segment?

You need to speak with us.

Phone Interpreters on Demand

Mutilingual Self Service IVRs

Video Interpreters on Demand

Feedback Management

Localisation Services

Ready to transform the way your business supports its multilingual customers?

Get in Touch

PHONE INTERPRETERS – ON DEMAND

ezispeak automates the process of connecting callers to an appropriately-skilled and certified interpreter within 60 seconds using our trusted, best of breed telephony platform – Interpreting on Demand – Phone©

Using our automated platform, an interpreting call can be initiated by:

  1. A professional user who has a non-English speaker present either in person or over the phone or;
  2. A non-English speaker who connects to an interpreter and their organisation of choice

Fact: Over 94% of all ezispeak interpreting calls take place without the assistance of an agent. We employ the most sophisticated technology solutions in the market. This delivers high levels of service efficiency as this guarantees faster interpreter access as well as reduces the cost of our service to you.

+ Read More

  • On-demand access to a dedicated pool of interpreters – 24/7, 365 days a year.
  • Turn features on or off - you build your own telephone interpreter solutions.
  • Access an interpreter in under 30 seconds.
  • Access to over 2,000 interpreters across 160 languages.
  • Better business intelligence improving reporting and SLA adherence.
  • Competitive pricing for evolving commercial markets.

For more information about our “On-Demand Language Services”

FREE DEMO

MULTILINGUAL PHONE SELF-SERVICE

We’re passionate about empowering your organisation to excel in the provision of multilingual customer care. Using our Multi-Language Self-Service IVR platform is one touchpoint which can truly enhance your customer experience.

Our Self-Service IVR allows your organisation to provide service and support to its multilingual customer base en masse. Typical uses of the Self-Service IVR from ezispeak include:

  • Basic enquiry management.
  • Answering frequently asked questions.
  • Providing detailed organisational information.
  • Data collection and management for promotional campaigns.
  • Systems integration and APIs available
  • 24/7 accessibility: Improved access to your products and services – available anywhere, anytime, using any technology.
  • Customer satisfaction: Improved customer experience – our service offerings are diverse and designed with your customer in mind.
  • Self-Service: Customers can drive their service experience independently in over 150 languages.
  • Customer support: Consumers can connect to your service operations centre with an interpreter if the interaction becomes complex.
  • Customer stickiness: Build retention by embracing on-demand multi-language self service capabilities.
  • Productivity: Reduce basic calls from your frontline operations, reducing your cost-to-serve.
  • Customisation: Build your solution to deliver a positive user experience.
  • Cost effective: No annual subscriptions – pay for what you use, when you use it.

VIDEO INTERPRETERS – ON DEMAND

ezispeak connects professional end users to skilled and certified interpreters – real time.

  • Instant access to professional interpreters in over 20 languages
  • On demand interpreters accessible across any device and operating system - at any time!
  • Only pay for what you use - nothing more
  • Quality assured service provision
  • Business Intelligence Reporting
  • MULTI-LANGUAGE FEEDBACK MANAGEMENT

    You can capture and link customer satisfaction scores immediately after each interaction using post-call surveys. But are you offering this to your multilingual customers?

    ezispeak’s fully-automated Feedback Management Platform records customer satisfaction after an interpreting interaction, giving you a complete view of service quality.

    Our solution makes customer questionnaires easy to configure and manage. We give you immediate alerts of a poor customer experience. When these are triggered, real-time notifications are sent to a customer advocate.

    To learn how your organisation can embed our Feedback Management platform into its Customer Interaction Strategy, please click here.

    TRANSLATION & LOCALISATION SERVICES

    If you’re an organisation looking to develop its multilingual capabilities beyond traditional means, ezispeak employs technology at the heart of its Translation & Localisation Solutions in order to deliver a consistent, quality outcome – every single time.

    Our powerful solutions are used for automating the translation and localisation of:

    • Web sites
    • Mobile Applications
    • Documents, product brochures
    • Presentations and capability statements
    • Email and SMS Messages

    Trusted by some of the world’s largest companies such as Uber, Trello and Microsoft, these technology solutions provide your organisation with real-time multilingual reach, with one simple click.

    To learn more about our Translations & Localisation capability

    FREE DEMO

    % calls connected to interpreter < 60 seconds

    % of calls serviced each month

    % calls which comply with QA standards

    % of time service available

    Translating & Interpreting Service Company in Australia

    Translation is a very important service. It helps to facilitate communication between people from different lingual and cultural backgrounds, to avoid misunderstandings that could lead to problematic consequences.

    About our translation company

    EziSpeak is a translation company established in Melbourne and serving the translation and interpreting needs of businesses, government organizations, and individuals all around Australia.

    We employ expert interpreters who can make the translation process as simple and effective as possible, so you get maximum benefit from the service.

    What you should expect from a translating and interpreting service

    Any translating and interpreting service should meet or exceed certain minimum requirements. Unfortunately it is the case that not all services provide the same standards, and some don’t even provide acceptable standards. You do need to be selective when it comes to choosing a translation agency.

    At the forefront of these requirements is an ability to help bridge gaps in understanding between different people. That doesn’t happen if all your interpreter can do is make basic word for word translations from one language to another. You need more than that.

    What you actually need is an interpreter who can think about the message and process it in the best way to ensure that it is appropriately understood by the other party. This avoids complications that arise from misunderstandings.

    Speech is complex by nature. Language has subtleties and nuances that can be difficult for non-native speakers to detect. Even things like tone of voice and body language can be important, and when you think about the differences that can exist in these things between different cultures, it can all add up to much confusion.

    Good translators have the ability to transform unintended negative impressions into positive ones by conveying information in the right way. Such translators are not common. They are special. At EziSpeak, we only employ translators who are especially gifted in the facilitation of communication.

    Getting the best value from a translation agency

    Value is always important, but it’s particularly important to seek it when you are working with a translation agency. This doesn’t mean searching for the cheapest price. It means choosing the translation agency that does the best job within your budget limit.

    There are certain things you can do to make it easier for your interpreter to give extra value on the service provided. By doing these things, you make the interpreting process smoother, which provides more time for the interpreter to make choices about translation options, and this in turn means you’re always going to have the translation that creates the best impression.

    The number one thing that can make things better is to have an idea in advance of what you want to communicate, and to share this with your interpreter before the session. By doing this, you help your interpreter to understand the nature of your communication and the objective you are aiming for.

    Another thing that will help is to communicate as clearly as possible, and to speak at a steady pace, pausing where appropriate. Not only does this help your translator do the best possible job, but it also helps create a stronger impression of you in the mind of the other party.

    Choose the best translation agency in Australia

    EziSpeak will always be your best choice for all kinds of on demand translation services. For speeches, television broadcasts, Internet streaming, teleconferencing, and all other situations requiring expert translation, we will give you the best service possible.

    Ezispeak offer on demand translation services throughout Australia. Let us look after any language translation services, interpreter services or on call interpreting services that you require.

    – Read Less