Privacy Policy

ezispeak is bound by the Privacy Act 1988 (Cth).

Collection of your Personal Info

There are many aspects of the site which can be viewed without providing personal information, however, for access to future customer support features you are required to submit personally identifiable information. This may include but not limited to a unique username and password, or provide sensitive information in the recovery of your lost password.

Use of your Personal Info

We expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected info is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this Site.

Accessing Your Personal Info

You have a right to access your personal information, subject to exceptions allowed by law. To do so, put your request in writing for security reasons.

Contacting us

Contact us during business hours regarding this policy by calling 1800 796 518 or emailing ceo@ezispeak.com.au

Service Transparency. Real Time.

Business intelligence when you need it.

Beneficial insights, giving more power to you

ezispeak provides real-time dashboard reporting to customers and partners using advanced data platforms.

We supply valuable, insightful performance data to all of our customers monthly. The key information provided and analysed includes:

 

Number of Calls

Number of Abandoned Calls

Number of Unserviced Calls

Service Uptime % during month

Number of Calls by NAATI Level

Number of Calls by Language

Average handling time across call intervals

Feedback & Complaints Management

Quality Assurance Results

All of the above data is produced monthly and via cumulative trends throughout the year.

We help you get the most from your ezispeak experience.

Real Time Business Intelligence

Real time reporting –  for all your language consumption demand

  • Dashboard Analytics

    Our sophisticated dashboard analytics lets customers interrogate their data based on agreed criteria during the on-boarding process.

  • Data Transparency

    We provide complete transparency in data provision for all of our customers.

  • Automation Aids

    Our automation aids with customer business process and has a track record of driving proven benefits for current clients.

  • Contractual Discussions

    Through contractual discussions with customers, we pursue ways to further improve services and the customer experience.

  • Business Intelligence

    Additional business intelligence resources and tools available beyond dashboard analytics.

  • Increased Visibility

    Increased visibility leads to better business and commercial decisions.

We know what we do well

At ezispeak™, we believe it’s time to change how interpreters, customers and consumers work together.

% calls connected to interpreter < 60 seconds

% of calls serviced each month

% calls which comply with QA standards

% of time service available