We’re passionate about providing the best experience for consumers of interpreting services by changing the way these services are delivered. We’ll show you how to:
- Enhance your customer experience.
- Improve your internal business processes.
- Drive continuous improvement in quality of service.
- Reduce consumption costs.
Ready to dial it up?
In the market for growth hacking, a better quality interpreting service or need expertise on how to improve customer care in this consumer segment?
You need to speak with us.
Phone Interpreters on Demand
Mutilingual Self Service IVRs
Video Interpreters on Demand
PHONE INTERPRETERS – ON DEMAND
ezispeak automates the process of connecting callers to an appropriately-skilled and certified interpreter within 60 seconds using our trusted, best of breed telephony platform – Interpreting on Demand – Phone©
Using our automated platform, an interpreting call can be initiated by:
- A professional user who has a non-English speaker present either in person or over the phone or;
- A non-English speaker who connects to an interpreter and their organisation of choice
Fact: Over 94% of all ezispeak interpreting calls take place without the assistance of an agent. We employ the most sophisticated technology solutions in the market. This delivers high levels of service efficiency as this guarantees faster interpreter access as well as reduces the cost of our service to you.
Automated Video & Phone Interpreting Service
- On-demand access to a dedicated pool of interpreters – 24/7, 365 days a year.
- Turn features on or off - you build your own telephone interpreter solutions.
- Access an interpreter in under 30 seconds.
- Access to over 2,000 interpreters across 160 languages.
- Better business intelligence improving reporting and SLA adherence.
- Competitive pricing for evolving commercial markets.
MULTILINGUAL PHONE SELF-SERVICE
We’re passionate about empowering your organisation to excel in the provision of multilingual customer care. Using our Multi-Language Self-Service IVR platform is one touchpoint which can truly enhance your customer experience.
Our Self-Service IVR allows your organisation to provide service and support to its multilingual customer base en masse. Typical uses of the Self-Service IVR from ezispeak include:
- Basic enquiry management.
- Answering frequently asked questions.
- Providing detailed organisational information.
- Data collection and management for promotional campaigns.
- Systems integration and APIs available
- 24/7 accessibility: Improved access to your products and services – available anywhere, anytime, using any technology.
- Customer satisfaction: Improved customer experience – our service offerings are diverse and designed with your customer in mind.
- Self-Service: Customers can drive their service experience independently in over 150 languages.
- Customer support: Consumers can connect to your service operations centre with an interpreter if the interaction becomes complex.
- Customer stickiness: Build retention by embracing on-demand multi-language self service capabilities.
- Productivity: Reduce basic calls from your frontline operations, reducing your cost-to-serve.
- Customisation: Build your solution to deliver a positive user experience.
- Cost effective: No annual subscriptions – pay for what you use, when you use it.
VIDEO INTERPRETERS – ON DEMAND
ezispeak connects professional end users to skilled and certified interpreters – real time.
MULTI-LANGUAGE FEEDBACK MANAGEMENT
You can capture and link customer satisfaction scores immediately after each interaction using post-call surveys. But are you offering this to your multilingual customers?
ezispeak’s fully-automated Feedback Management Platform records customer satisfaction after an interpreting interaction, giving you a complete view of service quality.
Our solution makes customer questionnaires easy to configure and manage. We give you immediate alerts of a poor customer experience. When these are triggered, real-time notifications are sent to a customer advocate.
To learn how your organisation can embed our Feedback Management platform into its Customer Interaction Strategy, please click here.
TRANSLATION & LOCALISATION SERVICES
If you’re an organisation looking to develop its multilingual capabilities beyond traditional means, ezispeak employs technology at the heart of its Translation & Localisation Solutions in order to deliver a consistent, quality outcome – every single time.
Our powerful solutions are used for automating the translation and localisation of:
- Web sites
- Mobile Applications
- Documents, product brochures
- Presentations and capability statements
- Email and SMS Messages
Trusted by some of the world’s largest companies such as Uber, Trello and Microsoft, these technology solutions provide your organisation with real-time multilingual reach, with one simple click.