Just want to pass on my thanks to a German interpreter we had today. He was very helpful, always trying to understand the conversation and helping the customer and myself understand each other. It was refreshing to have such a great experience for both customer and myself. Thanks ezispeak.

Just want to send some positive feedback about a Japanese interpreter I had. He made the call so easy and was so lovely to work with. I felt my customer had a really good experience and he should be recognised for his good work. Great stuff.

I was connected to Svetlana. She is a very intuitive and caring interpreter. The standard of her translation was exceptional.

Just want to pass on some positive feedback for Ezispeak! For my clinical assessment today, I called Ezispeak at 10:50am and was very quickly (in less than 1min) put through to an excellent Russian interpreter, Liudmila. She was patient and thorough for the whole 50+ mins of the assessment, and was very helpful. Outstanding.

I had a very positive experience with an interpreter named Olga. The situation was emotional, trying and difficult but Olga was very professional, patient and able to assist myself and the patient.

I would like to pass on positive feedback for a Spanish Interpreter. Her name is Martinez. She went above and beyond in making the electricity connection process easier for the customer by explaining the differences in connecting electricity in Australia compared to where the mover was from. That’s customer service. Thank you ezispeak.

I had the great fortune of being connected to a Cambodian interpreter, "Kim". She seemed very competent in my opinion. She appeared to be translating in real time – i.e. she had a good command of both English and Cambodian languages. The patient performed movements accurately which is why I am certain that the translation was working and highly accurate. This interpreter was very easy to work with in a phone translation capacity. I hope I get her again!

We had a “walk in patient” and needed an Aceh interpreter. We know this is a hard to source language. Although ezispeak does not pre-book interpreters, they made a big effort and went out of their way to ensure that one was available for us when we needed it. Wonderful service. Thank you.

I had a patient with a complicated clinical picture of the shoulder. The patient had been referred to me due to progress failure. I was connected to an interpreter named "Mei". Mei was able to assist me provide the diagnosis. The patient was extremely pleased. Thank you ezispeak and Mei.

I had the good fortune of having a direct connection to ezispeak interpreter named Chow. He was able to translate quite difficult concepts to the patient. The patient can speak some English hence I know the translation was accurate based in customer feedback and the way in which the patient was performing the exercises. It is not easy demonstrating exercises without a face to face interpreter but we worked very well as a team and the patient had a very satisfactory session. I have had excellent ezispeak Mandarin translators over the last few years translating for this patient. His symptoms have completely resolved. Overall the phone translating service has worked for this particular patient where the diagnosis was clear.

Your interpreter, Damien, was very helpful. I was able to teach the specific exercises via pictures on a card while Damien worked in sync with me. I was able to complete the assessment and treatment in the allocated 30 minutes.

Your “Thai” interpreter was really excellent. The interpreting flowed very nicely and I was able to communicate quite difficult concepts via pictures and the "Thai" interpreting was in sync with my commands which really helped the patient. The session was very good and I was able to complete the session in the allocated 30 mins.

In early 2014, our organization secured a significant Commonwealth Government Contact which required the provision of interpreting services. We went through a procurement exercise in mid-2014 and selected ezispeak in June 2014, with the decision based on Customer Focus and Service Improvements. Over the course of the contract, ezispeak has proven to be competitive, responsive and committed to continuous improvement as a supplier for our organisation.

ezispeak combines language translation services and contact centre technology to produce the best service available in the market for any business needing competitive and excellent language services for their customer base. After an extended procurement process, we were impressed with ezispeak. The CEO is a great relationship builder who understand her business and the business needs of her clients and I look forward to the future working relationship. I am now a brand ambassador for ezispeak as I have been impressed with their flexibility, cost and willingness to listen - all driven by the CEO.

We commenced using ezispeak Interpreting Services in August 2014. Our experience to date has been very positive. We have worked closely with their team to ensure not only a smooth transition from our previous provider, but also ways to improve our customer experience along the way. Ezispeak have, at all times, been professional, reliable, helpful and very prompt to react to any issues or suggestions.

ezispeak is a more well-rounded fit for us given where our organisation is heading in terms of human centred design. We have found them to be open to ideas and simply easier to deal with compared to other government providers we’ve worked with.

We went through a procurement exercise in 2015 and moved to ezispeak in Dec 2015, with the decision based on Cost, Customer Service and new presence in the industry. During 2016, we have reported a far better financial spend than previous years and regularly receive an excellent understanding of performance and quality from ezispeak. The on-boarding transition was very flexible and ezispeak demonstrated good quality customer service.

Among all the other agencies which offer telephone interpreting services, ezispeak is the most modern, fully automated and convenient to work with.

A new agency with an inspiring name, along with a team of managers providing support, respect & courtesy.The bonus is the easy to operate, sophisticated but friendly system.

Ezispeak's innovative and sophisticated approach, use of available technology to facilitate accurate exchange of information whilst maintaining a personal touch with its interpreters, along with the financial reward, is what I love about ezispeak.

The "Caring, Listerning and Performing" attitude that Ezispeak adopts in conducting their business, stands out from the crowd in the field. Ezispeak pays attention and listens to the needs of their client companies; and takes action. The constant checking of the quality of their services has earned the commendation of their client companies.

Ezispeak says it's different and this is true. It's a company that does what it says. It tries new things. It has a clever strategy on how to go forward and it knows how to. It's the only company I've ever known that listens to its staff. It cares about its business but it cares about their interpreters too. And this is different as well! It creates a special atmosphere where you feel that you belong. It treats it's interpreters with respect and appreciation. Do you know many companies like it?

Working for Ezispeak gives me more flexibility in managing my time and more importantly, there are no geographical problems. Ezispeak team members are very supportive and organised. They monitor the quality of services and make improvement accordingly.