Privacy Policy

ezispeak is bound by the Privacy Act 1988 (Cth).

Collection of your Personal Info

There are many aspects of the site which can be viewed without providing personal information, however, for access to future customer support features you are required to submit personally identifiable information. This may include but not limited to a unique username and password, or provide sensitive information in the recovery of your lost password.

Use of your Personal Info

We expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected info is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this Site.

Accessing Your Personal Info

You have a right to access your personal information, subject to exceptions allowed by law. To do so, put your request in writing for security reasons.

Contacting us

Contact us during business hours regarding this policy by calling 1800 796 518 or emailing ceo@ezispeak.com.au

What we can do

We’re passionate about providing the best experience for consumers of interpreting services by changing the way these services are delivered. We’ll show you how to:

  • Enhance your customer experience.
  • Improve your internal business processes.
  • Drive continuous improvement in quality of service.
  • Reduce consumption costs.

Ready to dial it up?

In the market for growth hacking, a better quality interpreting service or need expertise on how to improve customer care in this consumer segment?

You need to speak with us.

Phone Interpreters on Demand

Mutilingual Self Service IVRs

Video Interpreters on Demand

Feedback Management

Localisation Services

Ready to transform the way your business supports its multilingual customers?

Get in Touch

PHONE INTERPRETERS – ON DEMAND

ezispeak automates the process of connecting callers to an appropriately-skilled and certified interpreter within 60 seconds using our trusted, best of breed telephony platform – Interpreting on Demand – Phone©

Using our automated platform, an interpreting call can be initiated by:

  1. A professional user who has a non-English speaker present either in person or over the phone or;
  2. A non-English speaker who connects to an interpreter and their organisation of choice

Fact: Over 94% of all ezispeak interpreting calls take place without the assistance of an agent. We employ the most sophisticated technology solutions in the market. This delivers high levels of service efficiency as this guarantees faster interpreter access as well as reduces the cost of our service to you.

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  • On-demand access to a dedicated pool of interpreters – 24/7, 365 days a year.
  • Turn features on or off - you build your own telephone interpreter solutions.
  • Access an interpreter in under 30 seconds.
  • Access to over 2,000 interpreters across 160 languages.
  • Better business intelligence improving reporting and SLA adherence.
  • Competitive pricing for evolving commercial markets.

For more information about our “On-Demand Language Services”

FREE DEMO

MULTILINGUAL PHONE SELF-SERVICE

We’re passionate about empowering your organisation to excel in the provision of multilingual customer care. Using our Multi-Language Self-Service IVR platform is one touchpoint which can truly enhance your customer experience.

Our Self-Service IVR allows your organisation to provide service and support to its multilingual customer base en masse. Typical uses of the Self-Service IVR from ezispeak include:

  • Basic enquiry management.
  • Answering frequently asked questions.
  • Providing detailed organisational information.
  • Data collection and management for promotional campaigns.
  • Systems integration and APIs available
  • 24/7 accessibility: Improved access to your products and services – available anywhere, anytime, using any technology.
  • Customer satisfaction: Improved customer experience – our service offerings are diverse and designed with your customer in mind.
  • Self-Service: Customers can drive their service experience independently in over 150 languages.
  • Customer support: Consumers can connect to your service operations centre with an interpreter if the interaction becomes complex.
  • Customer stickiness: Build retention by embracing on-demand multi-language self service capabilities.
  • Productivity: Reduce basic calls from your frontline operations, reducing your cost-to-serve.
  • Customisation: Build your solution to deliver a positive user experience.
  • Cost effective: No annual subscriptions – pay for what you use, when you use it.

VIDEO INTERPRETERS – ON DEMAND

ezispeak connects professional end users to skilled and certified interpreters – real time.

  • Instant access to professional interpreters in over 20 languages
  • On demand interpreters accessible across any device and operating system - at any time!
  • Only pay for what you use - nothing more
  • Quality assured service provision
  • Business Intelligence Reporting
  • MULTI-LANGUAGE FEEDBACK MANAGEMENT

    You can capture and link customer satisfaction scores immediately after each interaction using post-call surveys. But are you offering this to your multilingual customers?

    ezispeak’s fully-automated Feedback Management Platform records customer satisfaction after an interpreting interaction, giving you a complete view of service quality.

    Our solution makes customer questionnaires easy to configure and manage. We give you immediate alerts of a poor customer experience. When these are triggered, real-time notifications are sent to a customer advocate.

    To learn how your organisation can embed our Feedback Management platform into its Customer Interaction Strategy, please click here.

    TRANSLATION & LOCALISATION SERVICES

    If you’re an organisation looking to develop its multilingual capabilities beyond traditional means, ezispeak employs technology at the heart of its Translation & Localisation Solutions in order to deliver a consistent, quality outcome – every single time.

    Our powerful solutions are used for automating the translation and localisation of:

    • Web sites
    • Mobile Applications
    • Documents, product brochures
    • Presentations and capability statements
    • Email and SMS Messages

    Trusted by some of the world’s largest companies such as Uber, Trello and Microsoft, these technology solutions provide your organisation with real-time multilingual reach, with one simple click.

    To learn more about our Translations & Localisation capability

    FREE DEMO

    % calls connected to interpreter < 60 seconds

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    % calls which comply with QA standards

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    On Call Interpreter & Translation Services

    When you need on call translation services, the best choice is EziSpeak. Our translators are expert on call interpreters with the high level skills you need to achieve excellence in interlingual and intercultural communications.

    Our on call interpreter service is superior to other services due to the focus on quality and the high calibre of the translators we employ.

    About our on call translation services

    EziSpeak is a translation and interpreting services provider established in Melbourne, meeting the communications needs of clients all over Australia.

    We’re always available to meet your translation needs, at any time of day and any day of the year. International communications don’t always take place during normal Australian business hours, which is why we have established a true on call [EG1] interpreting service.

    Not all on call translation services are the same

    Accuracy is very important in translating, but accuracy in this case doesn’t always mean literal word for word translations. There can even be times when translating like that will do more harm than good.

    Imagine a situation, for example, where somebody communicates an idea via a simple and very common idiom. The meaning of that idiom in a foreign language may be completely different.

    A skilled interpreter can filter out the correct meaning and deliver a phrase that is more culturally appropriate for the listener to be easily able to understand what was meant. Less skilled interpreters can’t do that.

    For example, imagine that somebody uses the phrase “spitting image”, as in “The boy is the spitting image of his father.” That is acceptable in English, but doesn’t make much sense if translated word for word into a foreign language, unless that language has very similar idiomatic expressions to those found in English.

    What can be even more embarrassing, however, is that many people use incorrect versions of common idioms. That’s because most idioms find their way into a person’s language library after being passed along orally.

    If the version of an idiom a person hears for the first time is incorrect in some way (either because the person saying it says it wrong, or because it is not heard correctly) that corrupted version is what will stick in the mind and be repeated later. Good interpreters understand what is going on in this case. Bad interpreters don’t.

    One good and frequently cited example is the poorly constructed “for all intensive purposes”. When translated without correction, the meaning is quite different to when the phrase is delivered in its correct form as “to all intents and purposes”.

    Don’t make the mistake of using a flawed interpreting service. They will disappoint you and their mistakes can be very costly in some cases.

    Choose the best for your on call translation services

    Communication matters. It’s one of the most fundamental things that makes being human the experience that it is. When communication quality is poor, it drags you down and creates problems in your life that you don’t need.

    Make sure your cross-cultural communications are effective by choosing the very best on call translation service in Australia, EziSpeak. We are the best because we work in the interests of our clients to provide superior communications that get the results clients are looking for.

    Ezispeak offer on demand translation services throughout Australia. Let us look after any language translation services, interpreter services or on call interpreting services that you require.

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