Privacy Policy

ezispeak is bound by the Privacy Act 1988 (Cth).

Collection of your Personal Info

There are many aspects of the site which can be viewed without providing personal information, however, for access to future customer support features you are required to submit personally identifiable information. This may include but not limited to a unique username and password, or provide sensitive information in the recovery of your lost password.

Use of your Personal Info

We expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected info is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this Site.

Accessing Your Personal Info

You have a right to access your personal information, subject to exceptions allowed by law. To do so, put your request in writing for security reasons.

Contacting us

Contact us during business hours regarding this policy by calling 1800 796 518 or emailing ceo@ezispeak.com.au

What we can do

We’re passionate about providing the best experience for consumers of interpreting services by changing the way these services are delivered. We’ll show you how to:

  • Enhance your customer experience.
  • Improve your internal business processes.
  • Drive continuous improvement in quality of service.
  • Reduce consumption costs.

Ready to dial it up?

In the market for growth hacking, a better quality interpreting service or need expertise on how to improve customer care in this consumer segment?

You need to speak with us.

Phone Interpreters on Demand

Mutilingual Self Service IVRs

Video Interpreters on Demand

Feedback Management

Localisation Services

Ready to transform the way your business supports its multilingual customers?

Get in Touch

PHONE INTERPRETERS – ON DEMAND

ezispeak automates the process of connecting callers to an appropriately-skilled and certified interpreter within 60 seconds using our trusted, best of breed telephony platform – Interpreting on Demand – Phone©

Using our automated platform, an interpreting call can be initiated by:

  1. A professional user who has a non-English speaker present either in person or over the phone or;
  2. A non-English speaker who connects to an interpreter and their organisation of choice

Fact: Over 94% of all ezispeak interpreting calls take place without the assistance of an agent. We employ the most sophisticated technology solutions in the market. This delivers high levels of service efficiency as this guarantees faster interpreter access as well as reduces the cost of our service to you.

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  • On-demand access to a dedicated pool of interpreters – 24/7, 365 days a year.
  • Turn features on or off - you build your own telephone interpreter solutions.
  • Access an interpreter in under 30 seconds.
  • Access to over 2,000 interpreters across 160 languages.
  • Better business intelligence improving reporting and SLA adherence.
  • Competitive pricing for evolving commercial markets.

For more information about our “On-Demand Language Services”

FREE DEMO

MULTILINGUAL PHONE SELF-SERVICE

We’re passionate about empowering your organisation to excel in the provision of multilingual customer care. Using our Multi-Language Self-Service IVR platform is one touchpoint which can truly enhance your customer experience.

Our Self-Service IVR allows your organisation to provide service and support to its multilingual customer base en masse. Typical uses of the Self-Service IVR from ezispeak include:

  • Basic enquiry management.
  • Answering frequently asked questions.
  • Providing detailed organisational information.
  • Data collection and management for promotional campaigns.
  • Systems integration and APIs available
  • 24/7 accessibility: Improved access to your products and services – available anywhere, anytime, using any technology.
  • Customer satisfaction: Improved customer experience – our service offerings are diverse and designed with your customer in mind.
  • Self-Service: Customers can drive their service experience independently in over 150 languages.
  • Customer support: Consumers can connect to your service operations centre with an interpreter if the interaction becomes complex.
  • Customer stickiness: Build retention by embracing on-demand multi-language self service capabilities.
  • Productivity: Reduce basic calls from your frontline operations, reducing your cost-to-serve.
  • Customisation: Build your solution to deliver a positive user experience.
  • Cost effective: No annual subscriptions – pay for what you use, when you use it.

VIDEO INTERPRETERS – ON DEMAND

ezispeak connects professional end users to skilled and certified interpreters – real time.

  • Instant access to professional interpreters in over 20 languages
  • On demand interpreters accessible across any device and operating system - at any time!
  • Only pay for what you use - nothing more
  • Quality assured service provision
  • Business Intelligence Reporting
  • MULTI-LANGUAGE FEEDBACK MANAGEMENT

    You can capture and link customer satisfaction scores immediately after each interaction using post-call surveys. But are you offering this to your multilingual customers?

    ezispeak’s fully-automated Feedback Management Platform records customer satisfaction after an interpreting interaction, giving you a complete view of service quality.

    Our solution makes customer questionnaires easy to configure and manage. We give you immediate alerts of a poor customer experience. When these are triggered, real-time notifications are sent to a customer advocate.

    To learn how your organisation can embed our Feedback Management platform into its Customer Interaction Strategy, please click here.

    TRANSLATION & LOCALISATION SERVICES

    If you’re an organisation looking to develop its multilingual capabilities beyond traditional means, ezispeak employs technology at the heart of its Translation & Localisation Solutions in order to deliver a consistent, quality outcome – every single time.

    Our powerful solutions are used for automating the translation and localisation of:

    • Web sites
    • Mobile Applications
    • Documents, product brochures
    • Presentations and capability statements
    • Email and SMS Messages

    Trusted by some of the world’s largest companies such as Uber, Trello and Microsoft, these technology solutions provide your organisation with real-time multilingual reach, with one simple click.

    To learn more about our Translations & Localisation capability

    FREE DEMO

    % calls connected to interpreter < 60 seconds

    % of calls serviced each month

    % calls which comply with QA standards

    % of time service available

    Interpreter Services in Melbourne, Australia

    EziSpeak is the best service to contact when you need interpreter services in Australia. Our skilled interpreters are experts in extracting the meaning behind the words and presenting it in a meaningful way to the listener.

    Our standard interpreter services are good for direct translation between any two languages. This is suitable for live one way or two-way communication, and also for scripted content (speeches, video broadcasts, radio broadcasts, advertisements, announcements, etc).

    When you choose interpreters from EziSpeak, you are getting the best and brightest translators. This is very important, because quality is an essential component in translating.

    If mistakes are made, the consequences can be serious and sometimes costly. You do not need to have such problems. They can be avoided simply by choosing EziSpeak interpreters to provide your translations.

    Multilingual Interpreting Services

    When the number of languages needing to be translated is more than two, things can get much more complicated. Your experience will still be worry-free when you choose multilingual interpreting services from EziSpeak.

    We are one of the few truly multilingual interpreter services in Australia, and we provide the highest standards of excellence in translating. Avoid confusion, doubt, and problems with EziSpeak.

    Getting the best results from an interpreter service

    Translations are more art than science. Language is complex and phrases can contain many inner meanings that will be lost on most non-native speakers even when they have achieved a high degree of fluency in a second language.

    Skilled translators help bridge the gaps in understanding that can exist between people from different lingual and cultural backgrounds. It requires considerable sensitivity and a certain amount of cultural knowledge to achieve the best outcome for clients.

    Clients, too, can play a part in helping to make sure the process is as smooth as possible. Prior preparation is a key step in achieving the results you want. Certainly you can leave it all up to your interpreter, but this places more heavy responsibility on them. It means they have to think quicker, think harder, and in turn the translation choices may not be as ideal as they could have been.

    You’ll still get a flawless translation either way, but if you want the translation to always hit the right notes in the right places, good preparation is going to assist that in happening.

    When you’re actually speaking, clarity of your words and clarity of their meaning is very helpful. The less ambiguity there is in your speech, and the simpler you make your speech, the easier it is to translate the message in the best way for it to be understood. Even more importantly, when your message is translated in the right way, it can resonate properly in the minds of listeners, and lead toward the results that you are seeking.

    For the best live translations, contact EziSpeak

    We’re always going to be your best choice for all kinds of on demand translation services. For speeches, television broadcasts, Internet streaming, teleconferencing, and all other situations requiring expert translation, we will give you the best service and the best value.

    Ezispeak offer on demand translation services throughout Australia. Let us look after any language translation services, interpreter services or on call interpreting services that you require.

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