Privacy Policy

ezispeak is bound by the Privacy Act 1988 (Cth).

Collection of your Personal Info

There are many aspects of the site which can be viewed without providing personal information, however, for access to future customer support features you are required to submit personally identifiable information. This may include but not limited to a unique username and password, or provide sensitive information in the recovery of your lost password.

Use of your Personal Info

We expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected info is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this Site.

Accessing Your Personal Info

You have a right to access your personal information, subject to exceptions allowed by law. To do so, put your request in writing for security reasons.

Contacting us

Contact us during business hours regarding this policy by calling 1800 796 518 or emailing

Whether you’re in the market for a new on demand language services solution, would like to learn how to improve your multilingual customer experience or you’re a language professional wanting to join, we’d love to hear from you so please reach out!

Doesn't matter which way you interpret it, our clients love us!

Ways to reach the ezispeak team

Please follow the links below to connect

  • Call us Monday to Friday – 9.00am to 5.00pm
  • Toll Free: 1800 796 518
  • Call our office – 03 8738 1000

Level 1 & 2, 12 Risley Street, Richmond VIC 3121

PO Box 1004, Richmond North, VIC 3121

  • For potential recruitment opportunities, please click here
  • For assistance with logging in, service or technical issues, please click here
  • For payment related queries, please click here
  • For matters relating to accessing telephone and video interpreting or keeping up to date with all things ezispeak, our clients and industry matters, please log into Yammer @ezispeak by clicking here
  • For any other matters, please click here
  • For information on how to register with us, please click here
  • For a translation quote, please click here
  • For information on how to access ezispeak's new BI platform, please click here
  • For technical matters, service and support or quality, please click here
  • If you're not a client but require immediate phone interpreter access, please call us on 1800 796 518 and press 1 twice which will fast track your call through to a customer service agent
  • If you're a new client and would like access to our video interpreting app, please click here
  • For any other matters including accounts, scheduling or general information, please click here

Contact Form

Use the following form to contact us.

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We know what we do well

At ezispeak™, we believe it’s time to change how interpreters, customers and consumers work together.

% calls connected to interpreter < 60 seconds

% of calls serviced each month

% calls which comply with QA standards

% of time service available

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