Privacy Policy

ezispeak is bound by the Privacy Act 1988 (Cth).

Collection of your Personal Info

There are many aspects of the site which can be viewed without providing personal information, however, for access to future customer support features you are required to submit personally identifiable information. This may include but not limited to a unique username and password, or provide sensitive information in the recovery of your lost password.

Use of your Personal Info

We expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected info is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this Site.

Accessing Your Personal Info

You have a right to access your personal information, subject to exceptions allowed by law. To do so, put your request in writing for security reasons.

Contacting us

Contact us during business hours regarding this policy by calling 1800 796 518 or emailing ceo@ezispeak.com.au

What we can do

We’re passionate about providing the best experience for consumers of interpreting services by changing the way these services are delivered. We’ll show you how to:

  • Enhance your customer experience.
  • Improve your internal business processes.
  • Drive continuous improvement in quality of service.
  • Reduce consumption costs.

Ready to dial it up?

In the market for growth hacking, a better quality interpreting service or need expertise on how to improve customer care in this consumer segment?

You need to speak with us.

Phone Interpreters on Demand

Mutilingual Self Service IVRs

Video Interpreters on Demand

Feedback Management

Localisation Services

Ready to transform the way your business supports its multilingual customers?

Get in Touch

PHONE INTERPRETERS – ON DEMAND

ezispeak automates the process of connecting callers to an appropriately-skilled and certified interpreter within 60 seconds using our trusted, best of breed telephony platform – Interpreting on Demand – Phone©

Using our automated platform, an interpreting call can be initiated by:

  1. A professional user who has a non-English speaker present either in person or over the phone or;
  2. A non-English speaker who connects to an interpreter and their organisation of choice

Fact: Over 94% of all ezispeak interpreting calls take place without the assistance of an agent. We employ the most sophisticated technology solutions in the market. This delivers high levels of service efficiency as this guarantees faster interpreter access as well as reduces the cost of our service to you.

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  • On-demand access to a dedicated pool of interpreters – 24/7, 365 days a year.
  • Turn features on or off - you build your own telephone interpreter solutions.
  • Access an interpreter in under 30 seconds.
  • Access to over 2,000 interpreters across 160 languages.
  • Better business intelligence improving reporting and SLA adherence.
  • Competitive pricing for evolving commercial markets.

For more information about our “On-Demand Language Services”

FREE DEMO

MULTILINGUAL PHONE SELF-SERVICE

We’re passionate about empowering your organisation to excel in the provision of multilingual customer care. Using our Multi-Language Self-Service IVR platform is one touchpoint which can truly enhance your customer experience.

Our Self-Service IVR allows your organisation to provide service and support to its multilingual customer base en masse. Typical uses of the Self-Service IVR from ezispeak include:

  • Basic enquiry management.
  • Answering frequently asked questions.
  • Providing detailed organisational information.
  • Data collection and management for promotional campaigns.
  • Systems integration and APIs available
  • 24/7 accessibility: Improved access to your products and services – available anywhere, anytime, using any technology.
  • Customer satisfaction: Improved customer experience – our service offerings are diverse and designed with your customer in mind.
  • Self-Service: Customers can drive their service experience independently in over 150 languages.
  • Customer support: Consumers can connect to your service operations centre with an interpreter if the interaction becomes complex.
  • Customer stickiness: Build retention by embracing on-demand multi-language self service capabilities.
  • Productivity: Reduce basic calls from your frontline operations, reducing your cost-to-serve.
  • Customisation: Build your solution to deliver a positive user experience.
  • Cost effective: No annual subscriptions – pay for what you use, when you use it.

VIDEO INTERPRETERS – ON DEMAND

ezispeak connects professional end users to skilled and certified interpreters – real time.

  • Instant access to professional interpreters in over 20 languages
  • On demand interpreters accessible across any device and operating system - at any time!
  • Only pay for what you use - nothing more
  • Quality assured service provision
  • Business Intelligence Reporting
  • MULTI-LANGUAGE FEEDBACK MANAGEMENT

    You can capture and link customer satisfaction scores immediately after each interaction using post-call surveys. But are you offering this to your multilingual customers?

    ezispeak’s fully-automated Feedback Management Platform records customer satisfaction after an interpreting interaction, giving you a complete view of service quality.

    Our solution makes customer questionnaires easy to configure and manage. We give you immediate alerts of a poor customer experience. When these are triggered, real-time notifications are sent to a customer advocate.

    To learn how your organisation can embed our Feedback Management platform into its Customer Interaction Strategy, please click here.

    TRANSLATION & LOCALISATION SERVICES

    If you’re an organisation looking to develop its multilingual capabilities beyond traditional means, ezispeak employs technology at the heart of its Translation & Localisation Solutions in order to deliver a consistent, quality outcome – every single time.

    Our powerful solutions are used for automating the translation and localisation of:

    • Web sites
    • Mobile Applications
    • Documents, product brochures
    • Presentations and capability statements
    • Email and SMS Messages

    Trusted by some of the world’s largest companies such as Uber, Trello and Microsoft, these technology solutions provide your organisation with real-time multilingual reach, with one simple click.

    To learn more about our Translations & Localisation capability

    FREE DEMO

    % calls connected to interpreter < 60 seconds

    % of calls serviced each month

    % calls which comply with QA standards

    % of time service available

    Business Translation & Interpreter Services

    When you need translation between different languages, it is never more important than in a business scenario.

    Even small errors could prove very costly, so choosing a truly professional translation service is the key to avoiding such problems.

    EziSpeak has expert interpreters who have experience in business language translation, so you can be confident of their quality and the integrity of the translations you receive.

    What really matters in business language translation

    When people from different lingual and cultural backgrounds engage in business, there are all kinds of complications that can arise. Skilled translators should have sufficient cultural sensitivity to navigate around the obstacles, so that true communication can be achieved.

    It must be remembered also that business has a language all of its own. There are many words and expressions that are uniquely used in business environments and not in general conversation. Business translators need to also be familiar with the language and culture of business.

    This is why you need to be selective when it comes to business translations. You should not trust just anyone to translate for you. You need a service with expert translators who are skilled in facilitating business communications.

    Getting more value from your business interpreter

    Business is all about maximising value. You want every dollar you spend in business to return as much value to you as possible. It’s something we tend to think about more in business than in other areas of life.

    You can leave everything to your interpreter, but that’s not the way to get the most return on your investment. When you make things easy for your interpreter, you make it possible for them to have more time to think about the translation. More time to think means more choices, and more choices means even better quality.

    Having some plan in advance of what you intend to communicate is a good idea, and discussing your plan in advance with your interpreter is a great idea. When your interpreter knows your objectives and intentions, it’s a lot easier to ensure you get the right things communicated in the right way to achieve those objectives.

    Speaking clearly and at a steady pace is also a good way to ensure efficiency, plus it makes you seem better to the other party as well. Measured and precise speech are traits associated with wisdom and sound reason. It’s certainly not going to hurt if the other party identifies these traits in you.

    Business translation services

    Our expert business translators are ready to help you with all your translation needs. We have experience in all kinds of business translating, including live two way communication, interpreting for speeches, translation of video and radio broadcasts, and all types of other communications that our clients make use of.

    We know what is important, and we know how to achieve the best results. We are always working in the best interests of our clients and striving to help them get the outcomes they are looking for.

    Of course at the core of what we do, it’s all about translation. We can’t work miracles to force the mind of another person, but what we can do, and what we do very well, is to help create the best possible impression of you and your business so you have the best chance of this working in your favour.

    For the best live translations, contact EziSpeak

    We’re always going to be your best choice for all kinds of on demand translation services. For speeches, television broadcasts, Internet streaming, teleconferencing, and all other situations requiring expert translations, get in touch with us.

    Ezispeak offer on demand translation services throughout Australia. Let us look after any language translation services, interpreter services or on call interpreting services that you require.

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