Rebecca Haynes – Founder and CEO
Rebecca is the Business Founder and CEO of ezispeak. From the outset, she has worked tirelessly and passionately to bring ezispeak to life through extensive market research, ongoing product development, sales and marketing activities, client management and unrelenting leadership.
About Rebecca Haynes
Rebecca Haynes has over 15 years’ experience in middle and senior management positions across the IT, Media and Language Services industries. She has worked across a range of business disciplines, including shared services, business development, procurement, channel management and business-to-business/business-to-consumer sales and marketing in a variety of service delivery settings.
Prior to ezispeak, Rebecca worked for a government-owned language services provider. The role was expansive, with strategic responsibility for the organisation’s growth performance, client and tender/contract management, and future technological capability. During her tenure, Rebecca successfully led the largest technological change initiative ever undertaken in the organisation’s history. This project required the procurement and implementation of a highly sophisticated contact centre solution which, to date, has delivered exceptional tangible benefits to a varying range of stakeholders – improvements in service delivery alone have reached 30 percent.
Previously, she worked as the Head of Shared Services Division at the Network Group, an AUD$50 million multinational group in the Entertainment Broadcasting market. A major business development initiative under her tenure saw the group’s retail division grow from $700k to more than $21m in just five years.
Renowned for challenging the status quo, Rebecca has strong technical capability in understanding business models/markets and technology. An additional area of strength is her ability to leverage technology as a business’ primary enabler. With a highly entrepreneurial spirit, she has led many successful business growth initiatives in which her passion for evolving business models and improvement methodologies comes through – and where, ultimately, her clients and customers are the beneficiaries of superior services.
Trevor Tappenden – Non Executive Director and Chairman
Trevor is a Non-Executive Director and Chairman of ezispeak. He has worked with Rebecca Haynes in developing strategy, implementing governance models, and providing financial and commercial advice.
About Trevor Tappenden
Trevor has been Independent Company Director since 2003 with a portfolio of diverse directorships ranging from public companies, private companies, government enterprises and not-for-profit organisations
During an accomplished 32-year career with Ernst & Young, including 21 years as a Partner, Trevor held a variety of positions such as Managing Partner Melbourne, National and Sydney Office Director of Entrepreneurial Services, Head of Government Services Melbourne and Member of the National Board of Partners.
His area of expertise was in Entrepreneurial Growth Businesses, which primarily involved providing a range of services to private companies and small-medium enterprises. Trevor was a registered company auditor and tax agent for more than 23 years.
QPC – Global Contact Centre Consultancy and Technology Company
Since ezispeak’s inception, QPC has worked closely with the business to develop a technology platform capable of global scalability in the provision of on-demand language services. Today, QPC continues to invest in the development of ezispeak’s vision and its technology roadmap. We enjoy a collaborative working relationship with QPC in Australia and globally.
QPC is a global group with offices in the United Kingdom (Head Office), Sweden, the United Arab Emirates, South Africa, North America and Australia.
QPC offers both technology solutions and education services to the global contact centre industry. Its focus is on delivering services and solutions to clients that improve their engagement with their own customers. This is achieved through a focus on voice and multimedia platforms, performance management, resource management, quality management, customer analytics, consulting and education services.