You can capture and link customer satisfaction scores immediately after each interaction using post-call surveys. But are you offering this to your multilingual customers?
ezispeak’s fully-automated Feedback Management Platform records customer satisfaction after an interpreting interaction, giving you a complete view of service quality.
Our solution makes customer questionnaires easy to configure and manage. We give you immediate alerts of a poor customer experience. When these are triggered, real-time notifications are sent to a customer advocate.
To learn how your organisation can embed our Feedback Management platform into its Customer Interaction Strategy, please click here.